Scroll down for FAQ, Firmware updated, know bugs etc.

SD Card installation 

Locate the notch on the side of the tablet use you fingernail and lift. 

Please insert your SD card correctly and press until you hear a click sound.

​neocore E1 says my card is 'Corrupted' / 'Unsupported' 
1.Format your card as portable then take out a card , reboot your tablet and install it again.
2.Take the card out and format it to exFAT/FAT32 file format in your PC/Mac/Laptop then it should be ready to work in your tablet.
We recommend SanDisk Ultra Cards class 10 for our tablets. 

Firmware Updates / Bugs to fix

There are known compatibility issues with some cards bigger than 32GB.
​We recommend SanDisk Ultra class 10 Cards for our tablets 64/128/200/256GB.
​We're working to improve SD cards compatibility and an update will be ready soon. New micro SD cards models  U1 U2 U3 might not work correctly, update will be soon.

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Android 7.0
14.06.2018 New firmware update next week, apps compatibility issues fixed (ebay). 

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Android 6.0

New important firmware update is ready,new update improves performance and SD cards support ( some cards larger than 32GB don't work).

​To do that go to: settings>about tablet>wireless update and follow the instructions.

Until you see the command 'Your tablet is up to date'

When you have an error message 'unfortunately settings has stopped'
Please do as follows. 1.Go to settings>Apps>Click 3 dots (right,top corner for the screen)>Show System>Reset app preferences>Reset Apps
​Then try to update again, settings>about tablet(last row)>wireless update (1st row)     

Google apps(and few other apps) not working / can't log in 
Open up your Settings app, scroll all the way down to find  “About Tablet”
Scroll down again and find the entry with the Build number.
Start tapping on the “Build number section”, Android will now pop up a message informing you that in x amount of clicks you will become a Developer.
Keep tapping until the process is complete.
With that out of the way, head on back to the main Settings menu and you will now see “Developer options” listed.
Go to the  menu and find USB debugging and turn it OFF.
Reboot your device.

How to access developer menu Video 

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Recommend Apps

​Sound
To boost the sound use the app  https://play.google.com/store/apps/details?id=com.goodev.volume.booster    (open from your tablet)
Please don't set up more than 20%, you can damage your speakers. 
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Download user manual
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Contact us